Refund policy

Refunds.

Last updated: 2 October 2026

Our policy is simple: we don't charge for what we don't deliver. Here's exactly how it works for each product.

By product

Lessons and packs

Full refund anytime for unused lessons. Lessons already taken are non-refundable.

Pro-rata

30-Day Campaigns

Full refund within 14 days of purchase if you haven't opened the course content yet. Once you have opened it, the course is non-refundable: you asked for it to start straight away when you paid.

14-day window

How to request a refund

Email henri@nuanced.cloud with:

Your name and the email associated with your account
The product concerned
The reason (optional, but helpful for us to improve)

We process requests within 5 business days. Refunds are issued via the original payment method. For card payments (Stripe), allow 5-10 additional business days for the amount to appear on your account.

Special cases

Cancellation by Nuance. If we cancel a lesson without sufficient notice, that lesson is credited to your account or refunded, at your choice.

Major technical issue. If a service cannot be delivered due to technical reasons on our end (extended outage, data loss, etc.), a full refund is offered.

Exceptional circumstances. Serious illness, bereavement, sudden job loss: get in touch. We handle these with judgement and humanity, outside the strict rules above.

Statutory right of withdrawal

As a consumer, you have 14 days to withdraw from a purchase (article L221-18 of the French Consumer Code). For 30-Day Campaigns, this right ends once you open the course content, as you agree at checkout (article L221-28). See our terms of service for details.